Robots Are Changing the Face of Customer Service

The potential benefits are clear — but to realize them, service robots must be designed and implemented the right way.

Thanks to the Covid-19 pandemic, service robot technology has been on the rise in the past few years. Robots like Hilton’s “Connie” and Softbank’s “Pepper” are already handling guest experiences in hotels, restaurants, and shops around the world.

Publisher: Harvard Business Review

Date: 2023-03-22T12:25:43Z

Twitter: @harvardbiz

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Automotive industry sets record by employing 1M robots

The automotive industry has the largest number of robots working in factories around the world. The operational stock hit a new record of about one million units.

"The automotive industry effectively invented automated manufacturing," said IFR president Marina Bill. "Today, robots are playing a vital role in enabling this industry's transition from combustion engines to electric power.

Publisher: The Robot Report

Date: 2023-03-22T20:26:24 00:00

Author: Steve Crowe

Twitter: @therobotreport

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Swift progress for robots over complex terrain

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Lee, J., Hwangbo, J., Wellhausen, L., Koltun, V. & Hutter, M. Sci. Robot. 5 , eabc5986 (2020).

Li, C., Umbanhowar, P. B., Komsuoglu, H., Koditschek, D. E. & Goldman, D. I. Proc. Natl Acad. Sci. USA 106 , 3029–3034 (2009).

Date: 2023-03-21

Author: citation_journal_title Science citation_author C Li T Zhang D I Goldman citation_volume 339 citation_publication_date 2013 citation_pages 1408 1412 citation_doi 10 1126 science 1229163 citation_id CR1

Twitter: @nature

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Radial opens second fulfillment center in Indianapolis with 200 Geek+ robots to automate site

Radial , a Belgian Post group company, a provider of e-commerce solutions, has agreed a partnership with Geek+ , a provider of robotic solutions for logistics, to provide automation and robotics for its new 601,045 square-foot fulfillment center in Indianapolis, Indiana.

The new state-of-the-art facility, located at 8838 East County Road, will enable Radial to support high-volume order fulfillment for a well-known clothing and apparel brand.

Publisher: Robotics & Automation News

Date: 2023-03-22T13:50:23 00:00

Twitter: @MechatronixNews

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Exotec seeing 'rapid growth and strong demand' for its warehouse robots

Exotec , a warehouse robotics provider, says it is seeing "continued rapid growth" in North America as the company continues its global expansion, adding that the business momentum is driven by the growing demand for warehouse automation.

Romain Moulin, Exotec CEO and co-founder, says: "We continue to see a strong demand for scalable and proven warehouse robotic solutions.

Publisher: Robotics & Automation News

Date: 2023-03-22T12:30:41 00:00

Twitter: @MechatronixNews

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Happening on Twitter

Customers have expectations for interpersonal rapport and "service with a smile." So, can a service robot satisfy c… https://t.co/8h7TgPph8y HarvardBiz Wed Mar 22 17:48:00 +0000 2023